Last updated: 06 June 2025
Welcome to GreatBarrierReefTour.au! Before booking your reef adventure with us, please take a moment to read through the following terms and conditions. By using this website and making a booking, you agree to the terms set out below.
1. Booking & Payment
All tours must be booked in advance. Full payment is required at the time of booking to secure your spot. Payment can be made via our secure online system using major credit or debit cards.
2. Cancellations & Refunds
We understand that plans can change. Our cancellation policy is:
- More than 48 hours’ notice: Full refund or reschedule at no cost.
- Less than 48 hours’ notice: 50% cancellation fee.
- No-show or same-day cancellation: No refund.
In rare cases where we need to cancel a tour (e.g. due to weather or minimum numbers not being met), a full refund or alternative date will be offered.
3. Weather & Conditions
The Great Barrier Reef is a natural environment and weather can change quickly. Safety is our top priority. If conditions are deemed unsafe, tours may be delayed, modified, or cancelled. We’ll always do our best to communicate changes in advance.
4. Health & Safety
All passengers must follow crew instructions at all times. If you have any medical conditions, injuries, or are pregnant, please let us know before booking. Some activities (like snorkelling or diving) may not be suitable for everyone.
5. Liability
While we take every precaution to ensure your safety, participation in our tours is at your own risk. GreatBarrierReefTour.au is not liable for any loss, damage, injury, or inconvenience that may occur during your tour, except where required by Australian law.
6. Tour Changes
We reserve the right to make changes to the tour itinerary or vessel as needed, including visiting alternative reef locations, to provide the best and safest experience on the day.
7. Children & Families
Children are welcome on board, but must be supervised by an adult at all times. Age restrictions may apply for some activities such as diving.
8. Privacy
Your privacy matters to us. Please refer to our Privacy Policy for details on how we collect and use your personal information.
9. Contact
If you have any questions about these terms, feel free to contact our team via email or phone. We’re here to help make your reef experience as smooth as possible.
Website: https://greatbarrierreeftour.au/
Email: [email protected]
Phone: +61434600888