Effective Date: 6 June 2025
At Great Barrier Reef Tours, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, book a tour, or interact with our team.
Who We Are
This website is operated by Great Barrier Reef Tours. We offer guided marine tours, snorkelling and diving experiences along the Great Barrier Reef in Queensland, Australia.
What Information We Collect
- Contact details: Name, email, phone number, postal address
- Booking details: Tour dates, passenger numbers, preferences
- Payment details: Processed securely via third-party gateways
- Health and dietary info: Voluntarily provided for safety and catering
- Website data: IP address, browser, and usage behavior via cookies
How We Collect Information
We collect personal information when you:
- Book a tour online, by email, or phone
- Contact us with a query
- Subscribe to our email newsletter
- Participate in a survey or promotion
- Use our website and consent to cookies
How We Use Your Information
Your information helps us to:
- Process bookings and payments
- Send confirmations and tour updates
- Improve our services and website
- Communicate safety or weather-related changes
- Send marketing communications if you’ve opted in
- Comply with legal or regulatory obligations
Sharing Your Information
We do not sell or rent your personal data. We may share information with:
- Trusted service providers (e.g. payment processors, accommodation partners)
- Emergency or medical personnel if necessary
- Government agencies when legally required
Data Security
We take steps to protect your information through secure storage, restricted access, and encrypted transactions using PCI-compliant systems. Only authorised staff can access your data.
Cookies and Website Tracking
Our website uses cookies to improve your browsing experience and monitor usage. You can adjust your browser settings to decline cookies, but some website features may not work properly.
Children’s Privacy
We do not knowingly collect personal information from children under 16 without parental consent. If you believe your child has submitted personal data, please contact us to request removal.
Your Rights
You may request access to, or correction of, your personal information at any time. You can also unsubscribe from marketing emails using the link provided or by contacting us directly.
Changes to This Policy
We may update this Privacy Policy as needed. Any changes will be posted on this page with the revised effective date. We encourage you to review this policy regularly.
Contact Us
If you have any questions or concerns about your privacy or this policy, please contact us at:
Website: https://greatbarrierreeftour.au/
Email: [email protected]
Phone: +61434600888